If you entered the wrong mailing address — or need your postcard to go somewhere else — whether it can be changed depends on where the order is in the process.
Check your order status first
Open the Retro app.
Tap Profile (the last icon in the lower-right corner of the screen).
Tap the Settings icon (gear icon).
Scroll to Postcards to see your order history and each order's status.
If the status is "Ordered," and not yet "Mailed"
If your order hasn't been mailed yet, you can Cancel the order and "Send again" with the corrected address.
Because orders move through printing and mailing quickly, please update the order as you notice the mistake.
Once the status is "Mailed"
When an order shows Mailed, the postcard has already been printed with the recipient's address on it and handed off to the postal service. At that point the address can no longer be changed, and we aren't able to redirect, recall, or stop delivery.
If a postcard was mailed to the wrong address, the best option is to create a new postcard with the correct address.
Tips to avoid address mistakes
Double-check the recipient's address on the confirmation screen before completing your order.
For international addresses, include the country and any postal or ZIP code.